{"id":2645,"date":"2022-07-19T01:05:02","date_gmt":"2022-07-19T01:05:02","guid":{"rendered":"https:\/\/ptise.co.id\/?page_id=2645"},"modified":"2022-09-07T16:00:12","modified_gmt":"2022-09-07T16:00:12","slug":"keluhan-dan-banding-coc","status":"publish","type":"page","link":"https:\/\/ptise.co.id\/en\/keluhan-dan-banding-coc\/","title":{"rendered":"keluhan dan banding coc"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2645\" class=\"elementor elementor-2645\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3ec71d03 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"39632\" data-id=\"3ec71d03\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d089023\" data-eae-slider=\"48102\" data-id=\"4d089023\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-107e329c elementor-widget elementor-widget-heading\" data-id=\"107e329c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">KELUHAN &amp; BANDING<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-703ad095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"47025\" data-id=\"703ad095\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44731af1\" data-eae-slider=\"48754\" data-id=\"44731af1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-47f7f740 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"46749\" data-id=\"47f7f740\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d8f3ffc\" data-eae-slider=\"32690\" data-id=\"d8f3ffc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62de874 elementor-widget elementor-widget-heading\" data-id=\"62de874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sertifikasi COC<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e83a38 elementor-widget elementor-widget-heading\" data-id=\"7e83a38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">(Chain Of Custody)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7283eed elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7283eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/mengenai-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mengenai COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/standar-acuan-normatif-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standar &amp; Acuan Normatif COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/ruang-lingkup-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ruang Lingkup COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/aplikasi-permohonan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aplikasi Permohonan COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/tata-aturan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tata Aturan Pelaksanaan COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/mekanisme_ketidakberpihakan_coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mechanism of Impartiality<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/tahapan-dan-proses-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tahapan &amp; Proses COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/keluhan-dan-banding-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Keluhan &amp; Banding COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/hak-dan-kewajiban-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Hak &amp; Kewajiban <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/merek-dagang-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Merk Dagang COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-283ce300 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"40290\" data-id=\"283ce300\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-696733dc\" data-eae-slider=\"72023\" data-id=\"696733dc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30a4700f elementor-widget elementor-widget-spacer\" data-id=\"30a4700f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-45cc7d31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"87041\" data-id=\"45cc7d31\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b6d37c1\" data-eae-slider=\"15561\" data-id=\"b6d37c1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24f0ac8 elementor-widget elementor-widget-heading\" data-id=\"24f0ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pengumuman Sertifikasi COC<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fef771 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1fef771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-klien-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Daftar Klien COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-pembekuan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freezing List<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-pencabutan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Revocation List <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/data-klien-survailen-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Surveillance List<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-penilikan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inspection List <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/kegiatan-coc\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kegiatan COC<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-460db654\" data-eae-slider=\"14457\" data-id=\"460db654\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-728538f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"51476\" data-id=\"728538f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-68aa0d0d\" data-eae-slider=\"94230\" data-id=\"68aa0d0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-517fd302 elementor-widget elementor-widget-heading\" data-id=\"517fd302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc7b2e2 elementor-widget elementor-widget-text-editor\" data-id=\"6bc7b2e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Complaints are a written expression of dissatisfaction from individuals and\/or Certification Bodies, the National Accreditation Body (KAN), Certification Scheme-related entities (central government\/local government), other stakeholders related to certification, and auditees to <\/span><span style=\"font-weight: 400;\">PT Intishar Sadira Eshan.<\/span><\/p><p><span style=\"font-weight: 400;\">Complaints can be submitted at any time, in writing, to PT Intishar Sadira Eshan or to the email address:<\/span><\/p><p><a href=\"mailto:admin.ispo@ptise.co.id%20\"><b>admin.coc@ptise.co.id <\/b><\/a><span style=\"font-weight: 400;\">and\/or\u00a0<\/span><a href=\"mailto:adminise@ptise.co.id\"><b>adminise@ptise.co.id<\/b><\/a><b>,<\/b><\/p><p><span style=\"font-weight: 400;\">The completeness of a complaint or appeal report shall include at least the following:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complaint letter, containing the identity of the complainant, including their name, address, contact phone number or email address, and signed by the complainant.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The complaint material accompanied by supporting evidence that can be substantiated.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proposals for resolving the issues.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The resolution of complaints must be completed no later than 30 (thirty) days from the date of receiving the complaint resolution request.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-481d3644\" data-eae-slider=\"12903\" data-id=\"481d3644\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1238effa elementor-widget elementor-widget-image-gallery\" data-id=\"1238effa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-2645 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1238effa\" data-elementor-lightbox-title=\"Flowchart Keluhan\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NDE4OSwidXJsIjoiaHR0cHM6XC9cL3B0aXNlLmNvLmlkXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wOVwvRmxvd2NoYXJ0LUtlbHVoYW4uanBnIiwic2xpZGVzaG93IjoiMTIzOGVmZmEifQ%3D%3D\" href='https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"1654\" height=\"2339\" src=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan.jpg 1654w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan-212x300.jpg 212w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan-724x1024.jpg 724w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan-768x1086.jpg 768w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan-1086x1536.jpg 1086w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Keluhan-1448x2048.jpg 1448w\" sizes=\"(max-width: 1654px) 100vw, 1654px\" title=\"\"><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-64d9480a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"34552\" data-id=\"64d9480a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-64333e85\" data-eae-slider=\"64085\" data-id=\"64333e85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26f157ca elementor-widget elementor-widget-heading\" data-id=\"26f157ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Appeal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2fa6c6 elementor-widget elementor-widget-text-editor\" data-id=\"6a2fa6c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">CoC Appeals is a written request from a Permit Holder, Management Rights Holder, or Forest Owner's Rights to PT Intishar Sadira Eshan for a review of the decision of the certification process, or from PT Intishar Sadira Eshan to KAN for a review of the accreditation decision.<\/span><\/p><p><span style=\"font-weight: 400;\">An appeal by the auditee to PT Intishar Sadira Eshan must be submitted no later than 14 calendar days from the date the assessment\/verification decision is communicated.<\/span><\/p><p><span style=\"font-weight: 400;\">Complaints or appeals must be submitted in writing to PT Intishar Sadira Eshan or to the email address:\u00a0<\/span><a href=\"mailto:adminise@ptise.co.id\"><span style=\"font-weight: 400;\">adminise@ptise.co.id<\/span><\/a><span style=\"font-weight: 400;\">along with clear identification of the complainant or appellant.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-92705d1\" data-eae-slider=\"98516\" data-id=\"92705d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fce0541 elementor-widget elementor-widget-image-gallery\" data-id=\"7fce0541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-2' class='gallery galleryid-2645 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"7fce0541\" data-elementor-lightbox-title=\"Flowchart Banding\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NDE5MCwidXJsIjoiaHR0cHM6XC9cL3B0aXNlLmNvLmlkXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wOVwvRmxvd2NoYXJ0LUJhbmRpbmcuanBnIiwic2xpZGVzaG93IjoiN2ZjZTA1NDEifQ%3D%3D\" href='https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding.jpg'><img decoding=\"async\" width=\"1484\" height=\"1638\" src=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding.jpg 1484w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding-272x300.jpg 272w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding-928x1024.jpg 928w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding-768x848.jpg 768w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/09\/Flowchart-Banding-1392x1536.jpg 1392w\" sizes=\"(max-width: 1484px) 100vw, 1484px\" title=\"\"><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-63ec21a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"27270\" data-id=\"63ec21a0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26562c4e\" data-eae-slider=\"76882\" data-id=\"26562c4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b43392d elementor-widget elementor-widget-heading\" data-id=\"1b43392d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/ptise.co.id\/en\/external_download\/ISE-40701%20PEMERIKSAAN%20KELENGKAPAN%20%20PERMOHONAN%20KELUHAN%20DAN%20BANDING_Rev4.doc\/\">LAYANAN KAMI LAINNYA:<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b4de8 elementor-nav-menu__align-justify elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"15b4de8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-15b4de8\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-179\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-vlk\/\" class=\"elementor-item menu-link\">Wood Legality Verification<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-180\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Penerbitan Dokumen V-Legal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-181\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-pariwisata\/\" class=\"elementor-item menu-link\">Sertifikasi Usaha Parawisata<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-182\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-sertifikasi-phl\/\" class=\"elementor-item menu-link\">Penilaian Pengelolaan Hutan Produksi Lestari<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-184\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-ispo\/\" class=\"elementor-item menu-link\">Sertifikasi ISPO<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-185\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Sertifikasi SFM<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-186\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-coc\/\" class=\"elementor-item menu-link\">Sertifikasi CoC<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-15b4de8\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-179\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-vlk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Wood Legality Verification<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-180\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Penerbitan Dokumen V-Legal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-181\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-pariwisata\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi Usaha Parawisata<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-182\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-sertifikasi-phl\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Penilaian Pengelolaan Hutan Produksi Lestari<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-184\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-ispo\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi ISPO<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-185\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Sertifikasi SFM<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-186\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-coc\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi CoC<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11dba8aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"11dba8aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>KELUHAN &#038; BANDING Sertifikasi COC (Chain Of Custody) Mengenai COC Standar &#038; Acuan Normatif COC Ruang Lingkup COC Aplikasi Permohonan COC Tata Aturan Pelaksanaan COC Mekanisme Ketidakberpihakan Tahapan &#038; Proses COC Keluhan &#038; Banding COC Hak &#038; Kewajiban Merk Dagang COC Pengumuman Sertifikasi COC Daftar Klien COC Daftar Pembekuan Daftar Pencabutan Daftar Survailen Daftar Penilikan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2645","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/comments?post=2645"}],"version-history":[{"count":25,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2645\/revisions"}],"predecessor-version":[{"id":4400,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2645\/revisions\/4400"}],"wp:attachment":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/media?parent=2645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}