{"id":2996,"date":"2022-07-19T03:35:43","date_gmt":"2022-07-19T03:35:43","guid":{"rendered":"https:\/\/ptise.co.id\/?page_id=2996"},"modified":"2023-05-10T04:44:45","modified_gmt":"2023-05-10T04:44:45","slug":"keluhan-dan-banding-ispo","status":"publish","type":"page","link":"https:\/\/ptise.co.id\/en\/keluhan-dan-banding-ispo\/","title":{"rendered":"keluhan dan banding ispo"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2996\" class=\"elementor elementor-2996\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-768b6d33 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"95503\" data-id=\"768b6d33\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4356d56a\" data-eae-slider=\"13762\" data-id=\"4356d56a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55de1f3d elementor-widget elementor-widget-heading\" data-id=\"55de1f3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">KELUHAN &amp; BANDING<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-76e6d79c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"37357\" data-id=\"76e6d79c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5cecdf11\" data-eae-slider=\"46001\" data-id=\"5cecdf11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-11dcc7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"3744\" data-id=\"11dcc7b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2ad6266\" data-eae-slider=\"28019\" data-id=\"2ad6266\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fc59c9 elementor-widget elementor-widget-heading\" data-id=\"9fc59c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sertifikasi ISPO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b2256 elementor-widget elementor-widget-heading\" data-id=\"06b2256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">(Indonesia Sustainable Palm Oil System)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cce3fea elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cce3fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/mengenai-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mengenai ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/standar-dan-acuan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standar &amp; Acuan Normatif ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/ruang-linkup-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ruang Lingkup ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/aplikasi-permohonan-sertifikasi-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aplikasi Permohonan ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/tata-aturan-pelaksanaan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-download1\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tata Aturan Pelaksanaan ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/tahapan-dan-proses-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Tahapan &amp; Proses ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/keluhan-dan-banding-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Keluhan &amp; Banding ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/hak-dan-kewajiban-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Hak &amp; Kewajiban <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/merek-dagang-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-readme\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Merk Dagang ISPO<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-4ab1e5b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"76915\" data-id=\"4ab1e5b6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ec0d13c\" data-eae-slider=\"39379\" data-id=\"3ec0d13c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1508991c elementor-widget elementor-widget-spacer\" data-id=\"1508991c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-25d64335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"32644\" data-id=\"25d64335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2984876\" data-eae-slider=\"23688\" data-id=\"2984876\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cc3711 elementor-widget elementor-widget-heading\" data-id=\"9cc3711\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISPO Certification Announcement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea039f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4ea039f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-klien-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ISPO Client List<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-pembekuan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freezing List<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-pencabutan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Revocation List <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/daftar-perubahan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Change List <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/dadftar-penilikan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inspection List <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ptise.co.id\/en\/kegiatan-ispo\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-table\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ISPO Activities<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7ceee48e\" data-eae-slider=\"57626\" data-id=\"7ceee48e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-3f6c70b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"20292\" data-id=\"3f6c70b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3585ac68\" data-eae-slider=\"27278\" data-id=\"3585ac68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b4dabd6 elementor-widget elementor-widget-heading\" data-id=\"4b4dabd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59e5c7a6 elementor-widget elementor-widget-text-editor\" data-id=\"59e5c7a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Complaints are written expressions of dissatisfaction from individuals and\/or Independent Monitors (PI) or NGOs, Certification Bodies, KAN, Certification scheme-related agencies (central government\/local government), other stakeholders related to certification, and auditees to PT. Intishar Sadira Eshan.<\/span><\/p><p><span style=\"font-weight: 400;\">Complaints can be submitted at any time, provided in writing to PT. Intishar Sadira Eshan or to the email address:<\/span><\/p><p><a href=\"mailto:admin.ispo@ptise.co.id%20\"><b>ispo.ptise@gmail.com <\/b><\/a><span style=\"font-weight: 400;\">and\/or\u00a0<\/span><a href=\"mailto:adminise@ptise.co.id\"><b>adminise@ptise.co.id<\/b><\/a><b>,<\/b><\/p><p><span style=\"font-weight: 400;\">The completeness of a complaint or appeal report shall include at least the following:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Complaint Letter, which includes the identity of the complainant, containing information such as name, address, contact phone number or email address, and signed by the complainant.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The complaint material accompanied by supporting evidence that can be substantiated.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proposals for resolving the issues.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The resolution of complaints must be completed within a maximum of 30 (thirty) days from the date of receipt of the complaint resolution request.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-4325f5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"32364\" data-id=\"4325f5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5a1fa66a\" data-eae-slider=\"44917\" data-id=\"5a1fa66a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a43a608 elementor-widget elementor-widget-heading\" data-id=\"4a43a608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Appeal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d53c934 elementor-widget elementor-widget-text-editor\" data-id=\"1d53c934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Appeal (lawsuit) is a written request from the complainant expressing dissatisfaction with the outcome of the complaint resolution decision by PT. ISE.<\/span><\/p><p><span style=\"font-weight: 400;\">The complainant files an appeal to the ISPO Committee for a review of the decision.<\/span><\/p><p><span style=\"font-weight: 400;\">The duration for the ISPO Appeals Committee to reach a decision shall be in accordance with the applicable timelines within the ISPO Committee from the date of receiving the appeal request. The decision of the ISPO Committee is final and binding<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-181d2e06 elementor-widget elementor-widget-image-gallery\" data-id=\"181d2e06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-2996 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"181d2e06\" data-elementor-lightbox-title=\"6. Flowchart Keluhan Banding\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzIyMywidXJsIjoiaHR0cHM6XC9cL3B0aXNlLmNvLmlkXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wN1wvNi4tRmxvd2NoYXJ0LUtlbHVoYW4tQmFuZGluZy5qcGciLCJzbGlkZXNob3ciOiIxODFkMmUwNiJ9\" href='https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"1393\" height=\"1816\" src=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding.jpg 1393w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding-230x300.jpg 230w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding-785x1024.jpg 785w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding-768x1001.jpg 768w, https:\/\/ptise.co.id\/wp-content\/uploads\/2022\/07\/6.-Flowchart-Keluhan-Banding-1178x1536.jpg 1178w\" sizes=\"(max-width: 1393px) 100vw, 1393px\" title=\"\"><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-2f2efb42 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"21325\" data-id=\"2f2efb42\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fee490\" data-eae-slider=\"48438\" data-id=\"7fee490\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6867dde elementor-widget elementor-widget-heading\" data-id=\"6867dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/ptise.co.id\/en\/external_download\/ISE-40701%20PEMERIKSAAN%20KELENGKAPAN%20%20PERMOHONAN%20KELUHAN%20DAN%20BANDING_Rev4.doc\/\">LAYANAN KAMI LAINNYA:<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b83edc elementor-nav-menu__align-justify elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"16b83edc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-16b83edc\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-179\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-vlk\/\" class=\"elementor-item menu-link\">Wood Legality Verification<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-180\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Penerbitan Dokumen V-Legal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-181\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-pariwisata\/\" class=\"elementor-item menu-link\">Sertifikasi Usaha Parawisata<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-182\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-sertifikasi-phl\/\" class=\"elementor-item menu-link\">Penilaian Pengelolaan Hutan Produksi Lestari<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-184\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-ispo\/\" class=\"elementor-item menu-link\">Sertifikasi ISPO<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-185\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Sertifikasi SFM<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-186\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-coc\/\" class=\"elementor-item menu-link\">Sertifikasi CoC<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-16b83edc\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-179\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-vlk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Wood Legality Verification<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-180\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Penerbitan Dokumen V-Legal<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-181\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-pariwisata\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi Usaha Parawisata<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-182\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-sertifikasi-phl\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Penilaian Pengelolaan Hutan Produksi Lestari<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-184\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-ispo\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi ISPO<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-185\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Sertifikasi SFM<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-186\"><a href=\"https:\/\/ptise.co.id\/en\/mengenai-coc\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sertifikasi CoC<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8c8c0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e8c8c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>KELUHAN &#038; BANDING Sertifikasi ISPO (Indonesia Sustainable Palm Oil System) Mengenai ISPO Standar &#038; Acuan Normatif ISPO Ruang Lingkup ISPO Aplikasi Permohonan ISPO Tata Aturan Pelaksanaan ISPO Tahapan &#038; Proses ISPO Keluhan &#038; Banding ISPO Hak &#038; Kewajiban Merk Dagang ISPO Pengumuman Sertifikasi ISPO Daftar Klien ISPO Daftar Pembekuan Daftar Pencabutan Daftar Perubahan Daftar Penilikan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2996","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/comments?post=2996"}],"version-history":[{"count":22,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2996\/revisions"}],"predecessor-version":[{"id":7339,"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/pages\/2996\/revisions\/7339"}],"wp:attachment":[{"href":"https:\/\/ptise.co.id\/en\/wp-json\/wp\/v2\/media?parent=2996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}