KELUHAN & BANDING

Complaint

Complaints are written expressions of dissatisfaction from individuals and/or organizations regarding the activities of License Holders, LVLK, or KAN.

Appeal

Appeal is a written request from the License Holder, Management Rights Holder, or Forest Rights Owner to PT. Intishar Sadira Eshan for a review of the decision outcomes of the certification process, or from PT. Intishar Sadira Eshan to KAN for a review of the decision outcomes of the accreditation process.