TOURISM CERTIFICATION
TOURISM CERTIFICATION SERVICES
Tourism Business Certification is the process of granting certificates to tourism businesses to support the improvement of the quality of tourism products, services, and the management of tourism businesses through auditing activities.
Tourism business certificate is a written proof provided by the tourism business certification institution to tourism businesses that have met the tourism business standards.
Tourism Business Standards are qualifications or classifications for tourism businesses that encompass aspects of tourism products, services, and the management of tourism businesses.
BENEFITS OF TOURISM CERTIFICATION
For BUSINESS OWNERS, apart from fulfilling obligations, tourism business certification will enhance consumer trust and serve as written assurance that the business complies with established requirements and standards.
For the COMMUNITY, the growth of the tourism sector will lead to a transformation in various aspects, including the economy, knowledge, and job opportunities.
For the GOVERNMENT, the increased consumer or tourist confidence due to the tourism sector that has. certified, will become tremendous energy in revitalizing evenly distributed economic growth centers for all segments of society.
Normative Standards & References
The implementation of Tourism Certification adheres to the following provisions:
- SNI ISO/IEC 17065-1:2012 Regarding Conformity Assessment - Requirements for Certification Bodies of Products, Processes, and Services. (DOWNLOAD)
- Government Regulation of the Republic of Indonesia Number 52 of 2012 concerning Competency Certification and Business Certification in the Tourism Sector.
- Regulation of the Minister of Tourism and Creative Economy/Head of the Creative Economy Agency of the Republic of Indonesia Number 18 of 2021 concerning the Implementation of Tourism Business Certification. (DOWNLOAD)
- Regulation of the National Standardization Agency of the Republic of Indonesia Number 24 of 2021 on the Second Amendment to the Regulation of the National Standardization Agency Number 4 of 2020 concerning Conformity Assessment Schemes for Indonesian National Standards in the Services Sector. (DOWNLOAD)
- KAN K 08.07 dated January 12, 2021, concerning Additional Accreditation Requirements for Tourism Business Certification Institutions.
- KAN K 08.07.01 dated December 14, 2021, concerning Additional Accreditation Requirements for Tourism Business Certification Institutions in the scope of CHSE.
- Regulation of the Minister of Tourism and Creative Economy/Head of the Creative Economy Agency of the Republic of Indonesia Number 4 of 2021 concerning Business Activity Standards in Risk-Based Business Licensing in the Tourism Sector. (DOWNLOAD)
- SNI 9042:2021 dated November 23, 2022, on Cleanliness, Health, Safety, and Environmental Sustainability at Tourism Venue and Supporting Activities.
- Regulation of the Minister of Tourism and Creative Economy Number 4 of 2014, as amended by the Regulation of the Minister of Tourism Number 8 of 2014, concerning Amendments to the Regulation of the Minister of Tourism and Creative Economy Number 4 of 2014 concerning the Standards for Travel Services Businesses (Travel Agents).
- Regulation of the Minister of Tourism and Creative Economy Number 10 of 2014 concerning Café Business Standards.
- Regulation of the Minister of Tourism and Creative Economy Number 12 of 2014 concerning Restaurant Business Standards.
- Regulation of the Minister of Tourism Number 20 of 2015 concerning Spa Business Standards.
- Regulation of the Minister of Tourism Number 21 of 2015 concerning Art Studio Business Standards.
Tourism Business Certification Cost Standards
- The determination of tourism business certification cost standards is calculated based on audit Man Days, referring to the Regulation of the Minister of Tourism and Creative Economy/Head of the Creative Economy Agency of the Republic of Indonesia Number 18 of 2021. For SNI 9042:2021 certification, it follows PBSN Number 24 of 2021.
Scope
In order to improve the quality of tourism services and the productivity of the tourism industry, especially in enhancing international competitiveness and achieving. quality tourism diperlukan adanya sebuah Sertifikasi Usaha Pariwisata dan ekonomi kreatif.
SCOPE OF TOURISM CERTIFICATiON
Stages & Processes
- Basic Requirements: have an NIB (Business Identification Number) and TDUP (Tourism Business Registration Certificate).
- Application Submission: entrepreneurs submit a certification application letter to PT. ISE.
- Document Review: The auditor will review the documents and Standard Operating Procedures as required in the Business Standards, in accordance with the scope of the proposed business.
- Field Audit: The auditor will conduct compliance audits at the tourism business location to examine the alignment of documents with their implementation and verify the results of this certification audit. The auditor will report audit findings and recommendations.
- Certification Issuance: If the audit report indicates that the tourism business standards have been applied in accordance with effectiveness as verified by the auditor, the report will be forwarded to the reviewer and decision-maker. A decision result that is deemed 'Compliant' will be issued a Certificate.
- Surveillance Audit: It is part of the ongoing improvement conducted within one year after the Tourism Business Certificate is issued, by reviewing the business activities' compliance with the established Tourism Business standards.
Complaint
Complaints in tourism certification are a written expression of dissatisfaction from individuals and/or institutions regarding the activities of tourism business permit holders. Complaints can be submitted at any time and must be submitted in writing to PT Intishar Sadira Eshan or to the email address: pariwisata@ptise.co.id and/or adminpar@patise.co.id, provided with clear identifying information from the complainant. To submit a complaint, you can fill out a complaint note by downloading the Complaint Note Document.
Appeal
Banding is a written request from a tourism business permit holder to review the results of the certification process to the Tourism Business Certification Body (LSUP) and/or a written request from LSUP to KAN for a review of the results of the accreditation process.
An appeal by the auditee to PT Intishar Sadira Eshan shall be submitted no later than 14 calendar days from the date the decision report of the assessment/verification results is delivered. Appeals shall be submitted in writing to PT Intishar Sadira Eshan or to the email address: pariwisata@ptise.co.id and/or adminpar@ptise.co.id along with clear identifying information of the appellant.
To file an appeal, you can fill out the complaint form by downloading the Appeal Complaint Form.
