KELUHAN & BANDING
Pengumuman Sertifikasi COC
Complaint
Complaints are a written expression of dissatisfaction from individuals and/or Certification Bodies, the National Accreditation Body (KAN), Certification Scheme-related entities (central government/local government), other stakeholders related to certification, and auditees to PT Intishar Sadira Eshan.
Complaints can be submitted at any time, in writing, to PT Intishar Sadira Eshan or to the email address:
admin.coc@ptise.co.id and/or adminise@ptise.co.id,
The completeness of a complaint or appeal report shall include at least the following:
- Complaint letter, containing the identity of the complainant, including their name, address, contact phone number or email address, and signed by the complainant.
- The complaint material accompanied by supporting evidence that can be substantiated.
- Proposals for resolving the issues.
The resolution of complaints must be completed no later than 30 (thirty) days from the date of receiving the complaint resolution request.
Appeal
CoC Appeals is a written request from a Permit Holder, Management Rights Holder, or Forest Owner's Rights to PT Intishar Sadira Eshan for a review of the decision of the certification process, or from PT Intishar Sadira Eshan to KAN for a review of the accreditation decision.
An appeal by the auditee to PT Intishar Sadira Eshan must be submitted no later than 14 calendar days from the date the assessment/verification decision is communicated.
Complaints or appeals must be submitted in writing to PT Intishar Sadira Eshan or to the email address: adminise@ptise.co.idalong with clear identification of the complainant or appellant.
