KELUHAN & BANDING
Sertifikasi ISPO
(Indonesia Sustainable Palm Oil System)
ISPO Certification Announcement
Complaint
Complaints are written expressions of dissatisfaction from individuals and/or Independent Monitors (PI) or NGOs, Certification Bodies, KAN, Certification scheme-related agencies (central government/local government), other stakeholders related to certification, and auditees to PT. Intishar Sadira Eshan.
Complaints can be submitted at any time, provided in writing to PT. Intishar Sadira Eshan or to the email address:
ispo.ptise@gmail.com and/or adminise@ptise.co.id,
The completeness of a complaint or appeal report shall include at least the following:
- The Complaint Letter, which includes the identity of the complainant, containing information such as name, address, contact phone number or email address, and signed by the complainant.
- The complaint material accompanied by supporting evidence that can be substantiated.
- Proposals for resolving the issues.
The resolution of complaints must be completed within a maximum of 30 (thirty) days from the date of receipt of the complaint resolution request.
Appeal
Appeal (lawsuit) is a written request from the complainant expressing dissatisfaction with the outcome of the complaint resolution decision by PT. ISE.
The complainant files an appeal to the ISPO Committee for a review of the decision.
The duration for the ISPO Appeals Committee to reach a decision shall be in accordance with the applicable timelines within the ISPO Committee from the date of receiving the appeal request. The decision of the ISPO Committee is final and binding
